IT Service Desk

LIVE FRIENDLY HUDSON VALEY BASED STAFF

A professional IT Service Desk is a key defense against technical disruption. They’re the people answering the phones when printers won’t print, documents won’t open and screens go blank.

Resolving the issues is essential, but it’s only one piece of a much larger help desk puzzle.

In addition to issue resolution, a service desk that tracks issues, documents resolutions and utilizes a continual process for analysis of support calls is key to reducing callbacks, preventing future issues and isolating problem systems. The culmination is greater infrastructure stability, reduced costs, and increased productivity for your teams.

Our IT Services Desk Solution includes:

• Simple Flat-Rate Services Plans
• ITIL escalation and resolution process
• Next business day or sooner onsite service for technical issues that cannot be resolved remotely

Wouldn't your business benefit from Neu-Concept?